It's a Dell Optiplex that has a 9 pin serial on board,.I'm getting "Can't open printer." from GS98. I want to try to change from parallel port transfer to serial port so I can run both machines off one computer. I've always had the TM on a parallel port with a parallel dongle. They may set up personalized alerts as well.Īll this on one dashboard and automatically updated through the cloud.Hi, I have a TrophyMaster and a newly acquired IS400. For the direct users of our solutions, they can monitor the daily activities of our solutions and finetune their capacity load according to specific events and seasons.It also provides useful information of the machine use and features (most frequently used features or engraved items) and helps to finetune and improve the customer experience. For marketing profiles, this provides a flow of data to follow-up the fleet activity and optimize throughput of the machine fleet to assess and justify return on investment.This helps to schedule preventive maintenance operations and monitor the change of wear and spare parts to secure your operations continuity, moving toward predictive maintenance. For a technical and maintenance profile, we can set up specific alerts for any parameter.This new solution makes it possible to manage a machine fleet whether on a manufacturing line or within a retail network. Built like the diagnostic tools of the automotive industry, theĮ-Diag tool allows our technicians to be quicker and more precise in the root cause investigation and the corrective actions required to adjust the settings of your solution.Īlways in search for innovation, Gravotech has naturally embraced the industrialization 4.0 transformation by developing along with the leaders of the Internet of Things its own communication platform to support the Expression of Things. Our technicians find all our equipment’s specifications and maintenance standard operating procedures, as well as order spare parts to be shipped everywhere in the world within one working day.Īs we make and publish all the firmware and software that drive our machines, we could develop a remote diagnostic tool called E-Diag. You benefit from our information system dedicated to technical support that can be accessed by our network 24/7. With the expertise of our support, we can address 80% of your requests remotely, for a quick resolution that secures the service continuity of your operations. This organization makes us efficient and reactive to your needs. We will bring you support in your language for more than 50 countries where we are present, directly and with our distributors.Įach of these local teams can offer support from a regional competence center close to our production locations and in direct link with our group international support based in France, in close connection to our R&D center. In addition, our 150 Gravotech technicians and those of our distributors are present in more than 50 countries to bring the necessary on-site support to the use of our solutions. Give you access to experts trained on your applications.Ship spare parts within a Day lead time.Ensure the availability of backup machines in case yours becomes unavailable.Offer hotline technical support with extended business hours.Secure quick repairs in compliance with our group quality standards.We have created international repair and technical hubs to gather all the technical skills and competencies together. We make every effort to offer service levels and benefits that fit your needs. Which is why we focus the development of our service offer to secure and maximize the usage of our solutions.Īs your needs differ, depending whether you are in manufacturing, leading the network of retail shops of a well-known brand, or an independent entrepreneur expert in your activity.
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